Shipping policy
1) Shipping destinations
We ship worldwide.
Please note: Some countries/regions may be excluded or restricted due to local import regulations, transport limitations, or carrier availability. If your country is not available at checkout, please contact us via the website contact form before placing an order.
Please note: Some countries/regions may be excluded or restricted due to local import regulations, transport limitations, or carrier availability. If your country is not available at checkout, please contact us via the website contact form before placing an order.
2) Shipping carriers
Shipping is typically handled via DHL, Nova Post, UPS, Hermes and FedEx (or an equivalent carrier/partner network), depending on destination and selected shipping method.
3) Shipping costs
Shipping costs are shown transparently at checkout and depend on:
- destination country/region
- parcel weight and dimensions
- selected shipping method
4) Processing time (handling time)
Orders are usually processed within 1–2 business days after payment is received (provided items are in stock) and then handed over to the carrier.
During peak periods, product launches, or special promotions, processing may take longer. If that happens, we will inform you proactively.
5) Delivery time
Estimated delivery times after dispatch are typically:
- Germany: 1–3 business days
- EU (excluding Germany): 2–7 business days
- Europe (non-EU, e.g., Switzerland/UK/Norway): 3–10 business days
- International (worldwide): 5–20 business days
Please note: Delivery times are estimates. Once the parcel has been handed over to the carrier, delivery is outside of our direct control. Delays due to customs clearance, local delivery partners, or seasonal peak times may occur.
6) Customs, taxes & import duties (important)
For shipments outside the EU (and in some special territories within Europe), customs duties, import VAT, local taxes, and handling/processing fees may apply.
These charges are assessed by local authorities/carriers and are the customer’s responsibility. We have no control over these fees and cannot reimburse them.
These charges are assessed by local authorities/carriers and are the customer’s responsibility. We have no control over these fees and cannot reimburse them.
7) Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking link, provided tracking is available for your shipment.
8) Partial shipments
We may ship orders in multiple parcels if this speeds up delivery or if certain items are available at different times. You will not be charged additional shipping fees for this (unless explicitly agreed otherwise).
9) Delivery address & delivery issues
Please double-check your shipping address before completing your order.
If a parcel is returned to us due to an incorrect or incomplete address, we can reship it only after the customer covers the additional shipping costs.
If a parcel is returned to us due to an incorrect or incomplete address, we can reship it only after the customer covers the additional shipping costs.
If you experience delivery issues (e.g., marked “delivered” but not received), please contact us promptly. We will support you in clarifying the case with the carrier.
10) Shipping damage
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- photos of the damage (product + packaging)
- your order number
This helps us resolve the issue quickly (replacement, refund, or an alternative solution—depending on the case).
11) Contact
For shipping-related questions, please reach out via the contact form on our website.